Различия
Показаны различия между двумя версиями страницы.
| Предыдущая версия справа и слеваПредыдущая версияСледующая версия | Предыдущая версия | ||
| en:h2k:faq [2023/07/31 09:51] – anel | en:h2k:faq [2024/04/26 10:26] (текущий) – удалено anel | ||
|---|---|---|---|
| Строка 1: | Строка 1: | ||
| - | ===== H2K Mobile ===== | ||
| - | |||
| - | //Note: If the question you are looking for is not among the ones presented below, please refer to our [[https:// | ||
| - | |||
| - | ===== Top questions===== | ||
| - | |||
| - | **Why is my app not launching? | ||
| - | |||
| - | To fix this error, you need to reset the application cache. If that doesn' | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I run your application from a computer?** | ||
| - | |||
| - | Unfortunately, | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **My app immediately closes** | ||
| - | |||
| - | To fix this error, you need to reset the application cache. If that doesn' | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **I did everything you advised, and it didn't help.** | ||
| - | |||
| - | Please write your question to our support chat. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | =====Wallet===== | ||
| - | |||
| - | **How to create a wallet?** | ||
| - | |||
| - | To create a wallet, go to the " | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Who are the signatories? | ||
| - | |||
| - | The wallet that you create in our application is multi-signature. This means that a transaction will require several signatures in addition to yours as the owner of the wallet. Signers are people you choose yourself and who also sign the transaction. Each wallet has its own set of subscribers. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I delete the signatory? | ||
| - | |||
| - | If the wallet has already been created on the blockchain network, you cannot delete the signatory. If you need a wallet without this signer, you will have to create a new wallet without specifying this person' | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Where can I get another person' | ||
| - | |||
| - | Your signatories should download the application to obtain their public keys. Once the keys have been generated, the public key can be found in the "About Me" section, and it can be copied or scanned using the QR code. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Why can't I delete my wallet?** | ||
| - | |||
| - | The wallet cannot be deleted because it has already been registered on the blockchain you have chosen. We apologize that you no longer need it, but there is nothing we can do about it. I can advise you to transfer all the funds from this wallet to another address. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Why do I copy the wallet address, but it is incorrect? | ||
| - | |||
| - | Make sure that you copy the wallet address and not the address of your public account key. To get the wallet address, go to the " | ||
| - | |||
| - | ---- | ||
| - | |||
| - | ** Why is my wallet not displayed in the system?** | ||
| - | |||
| - | Wait about five to seven minutes and refresh the application page again. If the wallet has not been displayed in your application, | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I see my wallet in the blockchain? | ||
| - | |||
| - | While the status of your wallet is "being created", | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I import other wallets into your application? | ||
| - | |||
| - | No, you can't import other wallets into our app. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I create a wallet with my token?** | ||
| - | |||
| - | You can see the list of blockchains and tokens supported by us at this link:____. If your token is not on the list, you will not be able to create a wallet with it in our application. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I somehow find out the full list of supported tokens?** | ||
| - | |||
| - | You can see the list of blockchains and tokens supported by us at this link: | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **How does your wallet differ from other wallets?** | ||
| - | |||
| - | From the point of view of the blockchain, our wallet is identical to the usual one. The difference between our wallets is the implementation of the multi-signature business process: it does not take place on the blockchain but with the help of an off-chain system. In our case, the signature is the public key of each signatory. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **What happens if I am denied a transaction? | ||
| - | |||
| - | It all depends on the number of refusals of the signatories. If the number of confirmations has reached the required number specified when creating the wallet, the transaction will be successfully sent to the blockchain. If there are fewer confirmations than the required number specified when creating the wallet, the transaction will not be sent to the blockchain. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **What happens to an unsent transaction? | ||
| - | |||
| - | Our server perceives it as rejected and does not send it to the network. Accordingly, | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **I have already sent the transaction, | ||
| - | |||
| - | Contact your signers and tell them not to sign it. At the same time, contact support, specifying the details of your wallet. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **While signing the transaction, | ||
| - | |||
| - | If there are not enough funds, the transaction will not be sent to the network and will be considered unsent. No commission will be charged for such a transaction. Also, take into account the amount of commission that is added on top of the amount you transfer. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I specify an amount greater than I currently have in my wallet when creating a transaction? | ||
| - | |||
| - | Yes. To send a transaction to the network, it is necessary that when the transaction is confirmed by the minimum number of signatories, | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I specify as many signatories as I want?** | ||
| - | |||
| - | You can specify a maximum of 9 signatories. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **I need more than 9 signatories.** | ||
| - | |||
| - | You can specify only 9 signatories. We consider it inappropriate to have a larger number. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **I want to offer cooperation.** | ||
| - | |||
| - | Contact customer support at this address. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I find out who refused to sign the application? | ||
| - | |||
| - | You can't find out from the application which of the signatories refused you. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I find out the reason why I will be refused to sign??** | ||
| - | |||
| - | Unfortunately, | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **My transaction did not go online.** | ||
| - | |||
| - | Check whether the minimum required number of signatories has signed your application. You may have been rejected by more people than you could have. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **My transaction was confirmed by the required number of subscribers, | ||
| - | |||
| - | Wait for 5-10 minutes. If the hash of the transaction does not appear in the application after that, inform the support service of the UNID of your transaction. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **What is the UNID of the transaction? | ||
| - | |||
| - | This is a unique application number for creating a transaction of this type: 2E19FB324B3867C146258915006AC7F0. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I find out who signed the application? | ||
| - | |||
| - | You cannot find out from the application which of the signatories signed the application. | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I find out the reason why I will be refused to sign??** | ||
| - | |||
| - | Unfortunately, | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Can I transfer my address book to another device?** | ||
| - | |||
| - | Yes. Go to the " | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Is your address book public?** | ||
| - | |||
| - | The address book in our local type application, | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **I want to set my commission for the transfer.** | ||
| - | |||
| - | Unfortunately, | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **How do you calculate your commission? | ||
| - | |||
| - | You can read about it at the link: | ||
| - | |||
| - | ---- | ||
| - | |||
| - | **Who pays for the blockchain commission? | ||
| - | |||
| - | The commission we charge takes into account the costs of the blockchain. | ||
| - | |||